SCORPION OFFROAD CONCEPT’S Terms of Business:
Contact Information
SALES: For: Phone Orders Only
Hours: Monday - Friday 9:00 AM - 5:00 PM EST
Saturday - CLOSED!!!!!!!
Phone: 423-790-7805
CUSTOMERS: For: Questions Prior to Purchasing
Hours: Monday - Friday 9:00 AM - 5:00 PM EST
Saturday - CLOSED
Phone: 423-790-7805
Security
Scorpion Offroad Concepts currently uses the most secure transport protocols available. You can rest assured your credit card transaction will be sent under the most secure SSL encryption. This encryption sends your information in a way that is not recognizable. Shopping with Scorpion Offroad.com is guaranteed to be safe and secure. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. Scorpion Offroad Concepts will cover your liability, up to the full $50.00 (US), if the unauthorized use of your credit card is through no fault of your own while ordering from Scorpion Offroad.com's secure site. Charges to your credit card will appear under Scorpion Offroad Concepts.
Methods of Payment
When you purchase anything available on our site, the following methods of payment are accepted:
Paypal - We accept Paypal Payments.
No COD’s.
Phone Orders- We accept Visa, Mastercard and Discover
Order Processing
Scorpion Offroad Concepts will use the email provided by you for updates and order processing.
Processing your order from Scorpion Offroad will take approximately 24 to 48 hours. Actual times could vary depending on items ordered and when the order was placed.
Shipping – In order to make full use of the shipping resources, additional products you ordered may be shipped in multiple containers. All shipping fees will be charged at time of purchase. There are no additional shipping charges for shipping your order in this manner.
Tracking information may not be available until the package has been picked up by the carrier and goes through their scanning process.
Canceling your Order-At your request, certain items can be canceled. Your credit card will be credited in a timely manner. The length of time your card is credited will depend on your credit card company or bank. Scorpion Offroad Concepts Free Shipping Only Applies To the US States ONLY.
Sales Tax
Orders shipped to addresses in Tennessee will be charged a 9.75% Sales Tax.
Shipping:
We use UPS, the US Postal Service, and Truck Freight for some large items. Large packages may be subject to additional shipping charges due to UPS regulations. Express shipping is available at an additional cost. Normally, orders processed by 12:00 pm will ship the next business day.
UPS’s ground delivery will take between 2 and 10 business days. In order to make full use of the shipping resources, additional products you ordered may be shipped in multiple containers. All shipping fees will be charged at time of purchase. Expedited shipping can be made available per individual requests and fees. Large freight and special shipping packages may take 2 to 6 weeks depending on items. Please contact us at the number provided above for this option. Tracking numbers are assigned to packages prior to package pickup. Tracking information may not be available until the package has been picked up by the carrier and goes through their input process. Some large over-sized products may not be shipped to certain parts of the US included and not limited to Hawaii, Alaska and US Territories. Our shipping specials are only available to the 48 contiguous states.
Again oversized and/or freight charges will be available before we ship the products.
Return Policy
If you are not satisfied with any products sold to you by Scorpion Offroad Concepts, please return the unused item in the original packaging.
We will not accept any products that have been used, installed or modified in anyway. If you decide to return your item, please do so in a timely manner to avoid any conflicts of interest (See day limits below). Some products such as electrical, special custom orders and any product installed cannot be returned unless you are utilizing a manufacturer’s warranty. See Warranty Policy.
All items returned must have the RETURN DOCUMENTION. Returns that do not have this RETURN DOCUMENTION will not be accepted and returned. You will need to fill out this FORM-LINK completely, print out a copy and send with the returned item. Again we will not accept any return that does not have the RETURN DOCUMENTATION accompanying it. ALL ITEM-ITEMS NOT RETURNED WITHIN 10 BUSINESS DAYS WILL INCUR A MINIMUM 20% RESTOCKING FEE. We will not accept any returns after 30 days of purchase. No exceptions.
Scorpion Offroad Concepts is not responsible for return shipping unless an error was made by us. We will reship the item in the normal ground delivery.
Scorpion Offroad Concepts will not pay for any other shipping services beyond that unless an agreement has been negotiated.
All freight items that are damaged in transit are the responsibility of the buyer and freight company. They should be addressed by the freight company exclusively. With in 10 days: Item is returned in new unused condition with original packaging. You will receive a full refund minus shipping and restocking fees (Fees vary depending on item).
Within 30 days: Original buyer can only use in store credit minus shipping charges and restocking fees (Fees vary depending on item).
Scorpion Offroad Concepts not accept any returns after 30 days.
Damaged Shipments
You should immediately inspect all items shipped to you. If your item is damaged, you need to immediately file a claim with the freight company (within 48 hours). If the packaging is obviously damaged when delivered, you should refuse the package and immediately file a claim. DO NOT RETURN THE DAMAGED ITEMS TO US. Keep all original packaging when making this claim. If your shipment is short items, you need to file this claim with the freight company within 5 days. Contact numbers: UPS-1-800-PICK UPS, Fed Ex: 1-800 GO FEDEX, If you used a freight company, the number should show on the bill.
Backordered Products
Scorpion Offroad Concepts takes pride in keeping our products readily available. From time to time due to circumstances beyond our control, item will be put on back order. As soon as the products are available, you will be notified and the item or items will be shipped immediately. You can cancel your order if this is the case and you don’t want to wait. See Cancellation Procedure.
Cancellation or Modifying
You can cancel or modify your order. You will need to contact Scorpion Offroad Concepts by email CONTACT SCORPION OFFROAD CONCEPTS or call 423-790-7805.
If your item has already shipped then the return policy will take place. (Please use instructions above).
Special Orders
Orders under this category will require payment in advance. They are NON-RETURNABLE AND NON-REFUNDABLE.
Pictures
The pictures used on this sight are for demonstration purposes only. They are used under permission from the owners with no compensation.
Scorpion Offroad Concepts is not responsible for any claims or consequences from any of the pictures.
Typographical Errors
Scorpion Offroad Concepts reserves the right to change, add or remove our terms of business at any time without notice. If we have made any error in listing a price, we have the right to refuse or cancel any orders. Scorpion Offroad Concepts will strive to make these errors corrected in advance so you will have a trouble free shopping experience.
Warranty Policy
All products are covered only by the MANUFACTURER’S WARRANTIES AND/OR GUARANTEES. Scorpion Offroad Concepts is not responsible for the application or use by the purchaser or anyone else.
Scorpion Offroad Concepts is NOT responsible for any loss (labor, incidental, or any other costs associated with labor) or misuse. It is the responsibility of the purchaser to make the correct decision in finding the correct product for their application, even if requested by one of our staff.
